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Posts Tagged ‘period reminder’

Two Cents Nearly Cost Cancer Patient Coverage

January 27th, 11

ABC News may have helped the wife of a Vietnam War vet avoid getting her insurance coverage axed over a two-cent error. ABC News says when the cancer patient made a payment to Ceridian, the company that distributes the couple’s COBRA insurance, they made a two-cent mistake. The check was made out for $328.67, when it should have been $328.69. That mistake prompted the insurance company to cancel coverage.

When the company found that the couple had not made their full payment they issued this statement, “We did not receive a full and timely payment and [the insured] was provided several notices of the shortage and a grace period reminder notice on the last invoice, along with extended grace dates as provided for under COBRA regulations,” the company said according to reports. “Since the payment was not full, it fit into the definition in the regulations of an ‘insufficient payment.’ … Ceridian understands nothing is more important than one’s health. … Unfortunately, we simply do not have the capacity to be able to personally call continuants and remind them of the status of their Cobra benefits.”

Once ABC News got involved, however, the insurance company had a chance to rethink their decision. “We’ve reviewed the situation thoroughly,” a rep for the company told the news agency. “And we’re pleased to say… [the policyholder's] insurance coverage was reinstated.” However, Ceridian did not feel that it needed to apologize for the error.

Tags: period reminder, agency, insurance, News, grace period, definition